Making the Case for IT Recovery Services

The Client
Browne Jacobson is one of the largest law firms in the Midlands with over 500 staff and offices in Nottingham, Birmingham and London. It prides itself on developing long-term mutually beneficial partnerships with like-minded clients in the public, commercial and insurance sectors.

The firm has invested in leading edge technology which helps to ensure that it is able to provide the best possible service to its clients.

From a solid foundation in the Midlands, the firm has gained national recognition in many areas including its work in the health, retail and environmental sectors as well as being recognised as regional heavyweights for corporate, property, public enquiry, litigation and professional risk work.

The Requirement
The appointment of a new IT Director and expansion of the company sparked a review of IT processes including its IT disaster recovery plans.

“Our focus was particularly on what the business would need in the event of a disaster or major incident affecting our IT department” comments Kirsten Rawson, Business Operations Manager.  “As an organisation we rely heavily on and realise the value of our IT systems, so it is vital that we clearly understand what our internal customers need in terms of availability at any time.”

Like all law firms Browne Jacobson holds a large amount of confidential customer information that needs to remain secure yet easily accessible.

The Solution
“Once the decision was made to undertake our IT disaster recovery review we contacted Acumen for their help,” said Kirsten.  “They initially conducted a very comprehensive IT criticality analysis following detailed discussions with the heads of departments throughout the business.”

Andy Osborne, Consultancy Director at Acumen picks up the story. “The initial analysis gave us the basic information about which systems were critical to the business, how long departments could be without them and how much data they could afford to lose. This enabled us to confirm the IT recovery time and recovery point objectives required by the business.

Following this we carried out a health check of the existing IT recovery arrangements in order to identify any gaps. The findings of the criticality analysis and health check formed the basis of the new IT continuity strategy.

The third activity was to design and document an appropriate framework for IT incident management and recovery, which will dovetail into the firm’s overall business continuity plan.” concludes Andy.

What the client said
“The concise but comprehensive reports and plans from Acumen have given us a clear understanding of the specific requirements within the business which we didn’t have before and given us a simple but effective framework for managing an IT recovery” states Kirsten. “We have already started to use these to enhance our strategy and develop our IT continuity plans.”